Call us directly:  818.997.7676    •   800.2-AIRTEL
7277 Valjean Avenue, Van Nuys, CA 91406  View on Map
     
FAQ

Best Rate Guaranteed

Frequently Asked Questions


CHECK-IN/CHECK-OUT TIME
Check in Time is 3 pm.  Check out is 12 noon.

CANCELLATION POLICY

Cancellations must occur at least 24 hours prior to local hotel time of 3:00 pm.  Guests who do no cancel prior to 24 hours before local hotel time of 3:00 pm will be charged a one night's room plus tax. An early departure fee in an amount up to one night's room and tax may apply.

 

CRIBS/ROLLAWAY

Rollaway beds are available for a nominal fee of $20 a day.  Only King rooms can accommodate Rollaway Bed. Cribs are available at no charge.

 

DINING

Landings Restaurant, serving California Cuisine, is open daily for Breakfast, Lunch and Dinner from 6:00 am - 9:00 pm.

Clipper Cafe´, serving specialty coffees, pastries, salads, sandwiches and snacks is open daily from 6:00 am - 8:00 pm.

Clipper Club Lounge, our beautiful bar, is open Monday to Thursday 4:00 pm - 12:00 am, Friday - Saturday until 12:30 am.  Sunday until 11:00 pm.

 

DISABLED ROOM

We have several room types.  Please contact the hotel prior to arrival if you require a disabled room.

 

FITNESS CENTER

Our 24 hour Fitness center is located on the Tower Building ground floor and features an ellipical, two treadmills, stair master, universal machine, free weights, ball, yoga mats, 37" Flat Screen TV and cool dip spa.

 

IN-ROOM DINING

In room dining is available from 6 am - 10 pm.

 

IDENTIFICATION

We require a government-issued photo ID at the time of check-in for all reservations.

 

INTERNET

Complimentary high-speed wireless internet access throughout hotel for all your devices. We are pleased to offer our guests with 10 Mbps of bandwidth soyou can surf easily between skyping, movie streaming and video conferencing


KIDS

Kids 17 and under stay for free in existing bedding when accompanying an adult.

 

MINIMUM AGE

If someone under the age of 18 is booking a reservation, the following is required:

  • A parent or guardian must sign a statement that they are responsible for all charges and/or damages.

  • Normal hotel rules apply:  No Noise, Maximum number of people in the room applies at all times.

NON-SMOKING POLICY

All Guest Rooms and Public Spaces are 100% non-smoking. A cleaning fee of $250 will be charged to any guest who violates the smoking policy.

 

PARKING

We have a secured, multiple camera, open air overnight parking for $10 a day.  Oversized vehicles and trailers may be subject to additional charges. On street, non-metered parking is also available. With over 500 parking spaces, it's ideal for oversized vehicles and base camp for film crews.


PAYMENT

We accept all major credit cards.  We authorize the card to cover room, tax and $50 per day to cover incidentals, as well as any other additional charge.  We do not accept prepaid debit cards.

 

PETS

A $250 cleaning fee is applied to a room when a pet has been found.

 

POOL

We have an outdoor pool and three Jacuzzis located in different areas of the hotel, open from 7:00 am - 10:00 pm daily.  poolside Service is also available.

 

REFRIGERATOR

Our newly renovated King Preferred rooms, King Preferred Suites and Traditional Suites all have refrigerators. If you have booked a room that does not have a refrigerator, we can deliver one to your room for a nominal fee of $10 daily.

SHUTTLE SERVICE

We offer a complimentary shuttle service to the Van Nuys/LAX FlyAway Station, Metro Orange Line Station and Van Nuys AMTRAK.  Our bell desk will be more than happy to call you a taxi to get around the city.
 

THIRD PARTY BOOKING

If you booked on a website other than the hotel and need to make a change to your reservation, please contact the website with which you made your reservation.

 

VENDING MACHINE

Beverage, snack and sundry  (such as aspirin, cold medicine, shaving cream, etc.) vending machine are located throughout the hotel

 


 
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 7277 Valjean Avenue, Van Nuys, CA 91406      P 818.997.7676    F 818.780.2445          Reservations 800-2AIRTEL                                
 

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