Privacy Policy

Our Privacy and Terms of Use Policies

OLS Hotels and Resorts PRIVACY POLICY
Effective: Feb 14, 2020

This Privacy Policy applies to OLS Hotels and Resorts Portfolio of Brands, its subsidiaries and all of the hotels within the OLS Hotels and Resorts Portfolio of Brands1 (collectively, “OLS Hotels,” “we,” or “us”). At OLS Hotels, we strive to deliver outstanding products, services, and experiences around the world. We value your business, loyalty, and privacy and have developed this Privacy Policy to inform you of our policies regarding the collection, use, and disclosure of your information when you use our Site and the choices you have associated with that information. This Privacy Policy also applies to information we collect in email and other electronic messages between you and this Site.

The singular term “Site” includes all websites that collect information from you that the we may have now or in the future operate that link to this Privacy Policy, web pages within each such website, device or application, any equivalent, mirror, replacement, substitute, or backup website, device, or application and web pages that are associated with each such website, device, or application. This Privacy Policy does not apply to any website operated by third parties.

By accessing or using this Website, you agree to the collection and use of information in accordance with this Privacy Policy. This policy may change from time to time (see Changes to This Privacy Policy). Your continued use of this Site after we make changes is deemed acceptance of those changes, so please check the Privacy Policy periodically for updates. By accessing the Site, you acknowledge the applicability of this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from any OLS Hotels website.

1The OLS Hotels and Resorts Portfolio of Hotels includes Airtel Plaza Hotel, Banyan Harbor Resort, Chamberlain West Hollywood, Getaway Carmel, Grafton on Sunset, Harbor Court Hotel, Hideaway Carmel, Hotel Renew, Hotel Winters, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites, Maui Beach Hotel, Pacific Monarch Hotel, Plantation Hale Suites, River’s Edge Portland, Royal Grove, Studio City Court Yard, Carriage House Las Vegas, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, SFO Airport Hotel, El Rancho Inn Signature Collection, Best Western Orlando Gateway Hotel, Sedona Rouge Hotel & Spa, Volcano House Hawaii, White Sands Hotel.


OLS Hotels collect several types of information from and about users of our Site, which may include information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). This may include your name, phone number, email address, mailing address, and other personally identifiable information that you provide us.

We may also collect certain information from you automatically when you use our Site (“Usage Information”). This information may include, without limitation, your IP address, MAC address, Site usage statistics, time stamps, browsing history, device information, the type of browser you use, and other information regarding your use of our Site or other services.

The technologies we use for this automatic data collection may include:

Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Site. For more information about cookies, please visit
Web Beacons. Small graphic images may be included on our Site and allow us to count users who have visited our Site or otherwise study engagement with our Site through other related website statistics (for example, recording the popularity of certain website content).
Embedded Scripts. An embedded script is code that helps us collect information about a user’s interactions with our Site, such as the links clicked on.


We may use the information we collect for the following business or commercial purposes:
• To maintain, plan, and improve our Site and other services;
• To send emails or newsletters, and to provide you with general or personalized content in the newsletters as requested;
• To allow you to use certain interactive features of our Site;
• To provide customer support;
• To monitor and analyze information regarding your browsing and viewing preferences;
• To process and respond to your inquiries;
• For the purposes for which you provided the information;
• To enforce our Terms of Use;
• For fraud prevention, security, internal operations, legal compliance, and other public purposes.


Under certain circumstances, OLS Hotels may disclose your Personal Information if required by law, court order, government regulation, or where we believe such action is necessary to protect your interests and ours. Specifically, we may disclose your Personal Information when such action is reasonably necessary:
• To comply with a legal obligation;
• To protect and defend the rights and property of our customers and any of the OLS Hotels;
• To prevent or investigate possible wrongdoing in connection with our Site or other services;
• To protect the personal safety of our customers, OLS Hotels personnel, or the public;
• To protect our legal rights, such as through responding to subpoenas and defending litigation.

We may disclose your Personal Information to third party companies and individuals who facilitate our Site and other services (“Service Providers”) so that they may provide services on our behalf, perform Site-related services, or assist us in analyzing how our Site is used. Service Providers only have access to your Personal Information to perform these tasks on our behalf and are obligated not to use or disclose your Personal Information for any other reason.
OLS Hotels reserves the right to disclose and transfer the information we collect in connection with the negotiation, planning, or completion of a corporate merger, consolidation, restructure, or other corporate change.


OLS Hotels will retain your Personal Information only for as long necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

OLS Hotels will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.


Your Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States for processing.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

OLS Hotels will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.


The security of your Personal Information is important to us, but please be advised that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we do our best to protect your Personal Information, we cannot guarantee the security of information transmitted to us through our Site or other electronic means. Any electronic transmission of Personal Information is at your own risk.


Subject to applicable law, you may have the right to request access to, rectification, or deletion of your Personal Information. In certain circumstances, you have the right to:
• Access and receive a copy of the Personal Information we hold about you.
• Rectify any Personal Information held about you that is inaccurate.
• Request the deletion of Personal Information held about you.

You may be able to update some of your Personal Information directly through your account settings where possible. Otherwise, please note that we may need to verify your identity before responding to requests related to your Personal Information.

California consumers have additional rights to learn about the Personal Information a business has collected, sold and disclosed about them, opportunities to opt-out of such sales, opportunities to request deletion of their Personal Information, and protection from discrimination for exercising their rights. These rights are more thoroughly discussed below.

You may be able to update some of your Personal Information directly through your account settings where possible. Whenever made possible, you can update your Personal Information directly within your account settings section. If you are unable to change your Personal Information, please contact us to make the required changes. OLS Hotels aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.


We may use third-party Service Providers to monitor and analyze the use of our Site.

• Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page at

• Behavioral Remarketing
OLS Hotels uses remarketing services to advertise on third party websites to you after you visited our Site. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Site.

• Google AdWords
Google AdWors remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page at Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser at the following link: . Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For information on the privacy practices of Google, visit the Google Privacy Terms web page:

• Facebook
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA at, the Digital Advertising Alliance of Canada in Canada at, or the European Interactive Digital Advertising Alliance in Europe at, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: htttps://


Our Site may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the privacy statements and terms of conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect or solicit your Personal Information. We do not control and are not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.


Online reservations for OLS Hotels is handled by a third party vendor, SynXis. When making reservations, you will leave the Site and go to a separate website maintained by SynXis and be subject to Synxis’s privacy policy regarding the collection of your information. Please note that any information you provide to SynXis to make a reservation with OLS Hotels will be shared with OLS Hotels for the purposes described above.


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